Returns & Exchanges

At Omotenashi TCG, we strive for perfection in every stitch and offer a seamless 30-day return policy for all unworn apparel. If your purchase doesn't meet your expectations, we are committed to making it right with a straightforward exchange or refund process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing