Frequently Asked Questions
Everything you need to know about your Omotenashi TCG experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-21 business days depending on customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drop items may be subject to final sale terms.
Are your clothing items officially licensed?
Yes, all Omotenashi TCG apparel and accessories are 100% officially licensed or original designs exclusive to our brand, ensuring the highest quality and authenticity.
How should I care for my TCG-inspired streetwear?
To preserve the high-quality prints and fabric, we recommend washing items inside out in cold water and hanging them to dry. Avoid ironing directly on the graphic designs.
Do you restock sold-out collections?
Most of our seasonal collections are limited runs to maintain exclusivity. However, we occasionally restock 'Core' essentials. We recommend signing up for our newsletter for restock alerts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.